“ I couldn't believe how easy it was. The first time I called the secretary of state's office in California and a real live human picked up the phone immediately I almost fell off my chair. I stuttered for a few seconds and then got it together and asked my question. When you call the IRS they actually return your calls and the advice you get is what you'd pay hundreds of pounds for in the UK. It's like the government here wants you to succeed. How strange. ”