“P.19 In order to have e-democracy properly designed, besides respecting and implementing fundamental freedoms, human and minority rights, including in particular the freedom of and access to information, the following concepts have to be implemented:- comprehensive and active information - aiming at providing the public with balanced and objective information to assist them in understanding problems, alternatives, opportunities and/or solutions of democratic issues, which is closely linked to freedom of information and freedom of speech;- a broad understanding of citizenship - encompassing persons permanently residing and integrated within the boundaries of a political entity, irrespective of their nationality;- citizens’ participation - i.e. the involvement of citizens in public matters, with the purpose of exerting influence and improving the quality and acceptability of the results of democratic processes;- empowerment - policies and measures in support of rights and resources forparticipation;- inclusion - i.e. the political and technological empowerment of citizens irrespective of their age, gender, education, language, special needs and residence into e-democracy, consisting of the ability to use - knowledge, access, e-skills, e-readiness - and of the availability and accessibility of e-tools. - deliberation - i.e. is a rationality-driven debate amongst equals , where citizenspublicly discuss, validate and criticise each other’s points of view by conducting a reflective, respectful discussion, in respect of an issue and possible action to solve a problem.”